When you’re running your own medical practice, things can get busy, and you might not always have time to make or answer the phone calls you need to. Medical answering services are a great customer service solution for busy doctors and their staff. With a medical phone answering service, you pay a company of trained phone professionals to run your phone lines for you, essentially acting as your own virtual receptionist. These services are very efficient, and you can customize them to fit your needs with versatile scripts and integrated software solutions. Here are 3 amazing things you can do with a medical answering service.
- Scheduleappointments
Patients are always calling to schedule their next appointment, but if you’re not there to answer the phone, you could lose them to another practice that does. With medical answering services, you can have someone else take these calls and schedule appointments for you. The answering staff can put the appointments directly into your existing schedule, which makes it so easy to fill your calendar.
- Send out appointmentreminders
Not only do you need someone to answer the phone when patients are scheduling an appointment, but you also need someone to make calls reminding patients either that they need to schedule an appointment or that they already have one coming up. Making all these reminder phone calls yourself can be very tedious, but with a medical answering service, you don’t have to worry about it, and your patients will appreciate the extra reminder.
- Answer basicquestions
Sure, you get plenty of calls that require a doctor’s expertise, but you probably also get quite a few calls that anyone can answer. Phone answering services can inform clients of your hours, remind them of upcoming appointments, share your basic policies, and more. You can provide a phone answering service with all the basic information your clients might need so that you can spend your time focusing on calls that are more medically complex. This is particularly helpful after hours-you can pay your answering service to be on staff around the clock so that you don’t ever have to worry about taking work home.
A medical answering service completely streamlines your administrative and customer service processes, so you can get more done and keep your patients happy. By investing in a medical phone answering service for your business, you can free up staff with medical expertise to do more complicated tasks instead of spending time on the phone.
